Implementing a robust receivables process is one of the most important foundations for a finance department.
Introducing Chaser provided us with the ability to automate our credit control, whilst still maintaining a personal touch. This has in turn led to efficiency improvements and a positive impact on cash flow.
In line with our digital strategy, one of the main objectives in developing our credit control processes was to find a solution which would integrate with our Xero. Due to our rapid growth, we saw an increase in the number of clients and invoices, so improving efficiencies was a priority.
After extensively researching and testing various apps on the market, Chaser was the only one that met all of our expectations and allowed us to retain the personal element that was so important to us. It also allowed us to control the processes at a more granular level when required.
The integration with Xero is seamless, taking seconds to activate the accounts. Once integrated, the two platforms sync automatically meaning that if ledgers are up-to-date in Xero, this will be updated in Chaser in real-time too.
We were able to add our branding and email signatures, and also had the added benefit of setting up customised templates, from simple payment reminders to past overdue letters.
The automated ‘thank you for your payment’ emails are also a nice touch which has seen us receive some very positive feedback from clients! Our team have all found Chaser incredibly user friendly and the CRM functionality means that any notes and invoice communications are all centralised.
☑️ Flexible customisation of the credit-control processes to individual clients
☑️ Ensured full visibility and control across the Finance team
☑️ Efficiency improvements with an average saving of 7 hours per week
☑️ A 30% reduction in average debtor days within the first 3 months
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